Terms of service

Terms and Conditions

1. Introduction

Welcome to Masuta Kimonos Online Store. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases.

2. Eligibility

By placing an order on our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian to make a purchase.

3. Orders

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of your order.
  • Order Processing: Orders are processed and shipped on business days (Monday to Friday, excluding holidays). Please allow up to 2 business days for processing.

4. Pricing and Payment

  • Pricing: All prices are listed in [Currency] and are subject to change without notice. We are not responsible for pricing errors.
  • Payment Methods: We accept the following payment methods: [Credit/Debit Cards, PayPal, etc.]. Payment is due at the time of purchase.
  • Taxes: Applicable sales tax will be added to your order based on your shipping address.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options. The estimated delivery time and cost will be provided at checkout.
  • Delivery Times: Delivery times are estimates and may vary based on your location and shipping method selected. We are not responsible for delays caused by shipping carriers.
  • Shipping Costs: Shipping costs are calculated based on the shipping method and destination. Free shipping may be offered on orders over a certain amount, as specified on our website.
  • International Shipping: We ship internationally. Additional customs duties and taxes may apply and are the responsibility of the customer.

6. Returns and Exchanges

  • Return Policy: You may return items within 30 days of purchase for a refund. A 15% restocking fee will be deducted from the refund amount.
  • Return Eligibility: Items must be in original condition, unworn, and with all tags attached. Certain items, such as sale items and personalized products, are non-returnable.
  • Return Process: Contact customer service to initiate a return. Customers are responsible for return shipping costs.
  • Exchanges: Exchanges are subject to product availability. Contact customer service for assistance with exchanges.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Masuta Kimonos or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.

8. Limitation of Liability

To the maximum extent permitted by law, Masuta Kimonos shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of USA, without regard to its conflict of law provisions.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new Terms and Conditions.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Masuta Kimonos
friends@masutakimonos.com
+1-951-249-3946

27890 CLINTON KEITH RD. STE D-250, MURRIETA, CA 92562