Shipping policy

Shipping Policy

1. General Information

Masuta Kimonos strives to provide you with the best service possible. This Shipping Policy outlines the terms and conditions regarding shipping and delivery of our products.

2. Shipping Costs

  • Customer Responsibility: Customers are responsible for paying all shipping costs associated with their orders. Shipping costs will be calculated and displayed at checkout based on the shipping method and destination selected.
  • Free Shipping: Free shipping promotions, if available, will be clearly indicated on our website. Please note that free shipping may not apply to all products or destinations.

3. Shipping Methods and Delivery Times

  • Shipping Methods: We offer various shipping options through reputable carriers. The available shipping methods and estimated delivery times will be provided at checkout.
  • Delivery Times: Delivery times are estimates and may vary based on your location and the shipping method selected. Please note that delivery times may be affected by factors beyond our control, such as customs processing delays.

4. International Shipping

  • Customs Duties and Taxes: Customers are responsible for paying any applicable customs duties, taxes, and fees imposed by their country. These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery.
  • Customs Clearance: Customs policies vary widely from country to country. We recommend contacting your local customs office for more information on potential charges and procedures. Masuta Kimonos is not responsible for any customs delays or charges.
  • Shipping Restrictions: Certain products may be restricted or prohibited in some countries. It is the customer's responsibility to ensure that the products ordered comply with their country's import regulations.

5. Order Processing

  • Processing Time: Orders are processed and shipped on business days (Monday to Friday, excluding holidays). Please allow up to 2 business days for order processing.
  • Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

6. Tracking and Delivery

  • Tracking Information: You will receive a tracking number via email once your order has been shipped. You can use this tracking number to check the status of your delivery on the carrier's website.
  • Delivery Issues: If you experience any issues with delivery, please contact the shipping carrier directly with your tracking number for assistance. If you require further assistance, please contact our customer service team.

7. Lost or Damaged Shipments

  • Lost Shipments: If your shipment is lost in transit, please contact our customer service team. We will work with the shipping carrier to locate your package or provide a resolution.
  • Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving your order. Provide photos of the damaged packaging and items, and we will assist you in resolving the issue.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Masuta Kimonos
friends@masutakimonos.com
+1-951-249-3946

27890 CLINTON KEITH RD. STE D-250, MURRIETA, CA 92562